Terms & Conditions
- Canary Wharf Cars reserves the right to revise any of the terms and conditions stated here and at any time.
- A quote on a journey will be valid until 24 hours after the issue thereof,all quotes are subject to availbilty.
- A reservation is only considered as accepted when it is confirmed by email and the passenger has been issued with a confirmed reference number.
- Illustrations, photographs and descriptions on the website, brochures, pricelists or documents serve merely as a guide and will not be binding.
- All booking must be pr-booked in advance.
- Passenger numbers must not exceed the legal number of passengers that can be seated in a standard saloon car. See vehicle details in fleet section of this website.
- Luggage must not exceed the vehicles capacity. See vehicle details in fleet section of this website. No baggage allowed in the passenger seating area, unless agreed by driver, however any damage occurs to the luggage/vehicle then passengers will be responsible for the cost of the repairs.
- Canary Wharf Cars accepts no responsibility of loss or damage to passenger’s luggage or other belongings whilst in the vehicle. Passengers should count their luggage before and after the journey completed.
- Canary Wharf Cars accepts no responsibility of flight being missed due to traffic or natural disasters that may affect the roads. It is advisable that passengers leaves for the Airport 2.5 hours before the boarding time to avoid being late.
- No animal allowed other then guide dogs. But office must be made aware at the time of booking; however airport time has the right to refuse to provide this service.
- 24 hour notice must be given for cancellation. Anything less then that the full payment will be taken from passenger by Canary Wharf Cars , alternatively a free re-schedule will be given, however the re-schedule date should be within a week from the original booking date. No other re-schedule will be allowed after that.
- For Airport pick up £20 meet & greet will be added. This includes 45 minutes waiting time and parking. Any waiting after that time will be charged at 15 minutes at £10 plus the parking at cost. To reduce this extra waiting time Canary Wharf Cars will send drivers inside the terminal 15 minutes after the plane has landed. Passengers should always wait or go near the Airport Information desk as this is where the driver will be waiting with a name board. Passengers should not take any alternative transport without agreeing first with Canary Wharf Cars office. Taking alternative transport without informing Canary Wharf Cars office will result in full payment being made by the passenger to Canary Wharf Cars .
- Customer should never be abusive towards the driver. If you are unhappy with the service you received from the driver then please report this directly to the office within 5 working days so we can action your complaint.
- Canary Wharf Cars reserves the right not to accept any booking from passengers that they feel not suitable for the service.
- Chauffeur will take the best route possible and driver choice of route is final.
- Canary Wharf Cars does not provide child seat, however passengers can bring their own child seats.
- For Airport pick up our Chauffeur will enter the Terminal 15 minutes after the plane has landed.
- No Smoking inside the car.
- No foods to be consumed inside the car.
- No alcoholic drinks to be consumed inside the car. Soft drink is allowed.
- Any interior damage due to passenger being sick, a minimum of £70 valeting charge will be made to customer. Other Interior/Exterior damage will be charged at cost of repairs to customer.
- £5 extra will be added for Heathrow Terminal 5 pickup or drop off.